Pre-inspection or carpet cleaning audit....what you need to know
Sample AuditHere is a sample of what a carpet cleaning audit or pre-inspection questionnaire might look like. If your cleaner does not use a form or follow a line of questions like it, you may be missing out on great service and professionalism from another cleaner. An IICRC certified cleaner will always want to do a pre-inspection or audit of any job, and if he or she doesn't already use a form like this one, print a copy of these pages, and let them use them. Both of you will be glad for the information that is provided. If they are IICRC Certified, remind them that the reason you are inviting them into your home or business, is because you want a carpet cleaning that is performed to IICRC standards. Would You Like a copy of this for your own use? Download a free copy of this carpet audit as a pdf file. Please link to this page from your website or on a blog post to tell others where to get a free copy.
CARPET AUDIT
Client Information Sheet Date__________ Name_________________ Address________________________________ City_________________________________ State________________________________ Zip__________ Phone # Home__________ Work___________ Cell_____________ email address____________ Referred By_____________ Directions:__________________________________________ ___________________________________________________________ __________________________________________________________
CLIENT NEEDS
Carpet Cleaning___________________________ Scotchgard/ Carpet Protector Yes or No ?
Upholstery Cleaning Fabric Protection? Yes or No ?
Vacuum Bags Yes or No ? Vacuum, and Spotting Products Yes or No ?
Notes:__________________________________________________________ ___________________________________________________________
WEAR AGE
Age of Carpet Color of Carpet Carpet Fiber Type ( Nylon, Wool, Cotton, Olefin, ETC) SyntheticYes or No ? Natural Yes or No ?
Condition of Carpet (Check One) Poor______________________ Fair _____________ Good_________Excellent________
Are the traffic areas visibly worn? If yes, is the problem cause by _______soil? _________wear? __________both?
Level of Traffic ( occupants in house ) Adults________ Children_________ Pets__________ Any Smokers________? Is the Carpet Matted_______? Are there any noticeable installation problems, like waves, wrinkles,buckles, or loose edges? ___________________________________________________________ ___________________________________________________________ Is the carpet damaged or torn?
How soiled is the carpet? High__________ Medium______________ Light_______________
MAINTENANCE
Are Walk off mats being used? Yes? No?
Vacuum Type Upright_________ Canister___________ Central_________
Would the Client be interested in a new vacuum? Yes No
How often is the carpet vacuumed?
Does the vacuum use environmental or HEPA filtration?
Has the carpet been cleaned before?
What method (s) was used ? Dry Foam________ Bonnet_______ Absorbing Compund____________ Hot Water Extraction or "Steam Cleaning"_____________ Do It Yourself Cleaning_____________
Total Number of Cleanings?
How often is carpet cleaned?
When was the last cleaning?
Was Carpet protector applied? ( i.e. Scotchgard) What type?
Is the carpet a Stainmaster type carpet?
List all pre-existing problems including
Unwanted spots and stains_______________________________________________________
Pet Stains_______________________________________________________
Dye or Bleach_______________________________________________________
Food and Beverage_______________________________________________________
Cosmetics Oil, Grease ( cooking, household, or automotive)_______________________________________________________
Other__________________________________________________
On a scale of 1-10 what is the best guess that these stainsare permanent?_______________________________________________Wear age of thecarpet_______________________________________________________
RECOMMENDATONS
MyCarpet Cleaning Professional Recommends the following steps to restore and/or extend the life of my carpet __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________
For more on the importance of a carpet cleaning audit, and what to expect
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